Returns in OFbiz - Business Case

[james-2]

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The author has deleted this message.

[Rishi Solanki]

Either you need to import the orders before creating returns. Or you may
need to handle it like non product handled while placing the sales order,
which would be customized for sure. That means, your system would be
capable of returning products for which you won't have any sale in the
system.

To return such product you need to know product information and return
price. Finally handle its receiving so that it is not linked with any
order. Again please consider that you need to do some customization in the
return services. As far as I remember returns of such items for which no
sales associated not possible OOTB.

HTH!


Rishi Solanki
Sr Manager, Enterprise Software Development
HotWax Systems Pvt. Ltd.
Direct: [phone]
http://www.hotwaxsystems.com
www.hotwax.co

On Tue, Apr 24, 2018 at 12:27 AM, <[hidden email]> wrote:

>
> Team - I would one go about creating a Return that is NOT tied to a
> sales order.
>
> Use Case would be we only bring over open sales document when launching
> the ofbiz.  Customer calls in and wants to return an item for a sales
> order that we did not initially bring over to the Ofbiz.  How do we go
> about creating that Return since the original sales order is not in the
> system
>
> Thanks,
>
> James
>

[james-2]

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The author has deleted this message.

[Rishi Solanki]

James,

Not OOTB, but I would suggest to look for the order entities and write
service create data directly into the entities, which excludes the
financial and inventory records. Create order directly into the completed
status.

Also please make sure all EECAs should be disabled or use the no-eca
delegator.

HTH!


Rishi Solanki
Sr Manager, Enterprise Software Development
HotWax Systems Pvt. Ltd.
Direct: [phone]
http://www.hotwaxsystems.com
www.hotwax.co

On Tue, Apr 24, 2018 at 1:14 AM, <[hidden email]> wrote:

> Is it possible in import closed sales orders that don't need to be
> invoiced and wont affect financials?  Just so we can return the product?
>
> -------- Original Message --------
> Subject: Re: Returns in OFbiz - Business Case
> From: Rishi Solanki <[hidden email]>
> Date: Mon, April 23, 2018 12:05 pm
> To: ofbizuser <[hidden email]>
>
> Either you need to import the orders before creating returns. Or you may
> need to handle it like non product handled while placing the sales
> order,
> which would be customized for sure. That means, your system would be
> capable of returning products for which you won't have any sale in the
> system.
>
> To return such product you need to know product information and return
> price. Finally handle its receiving so that it is not linked with any
> order. Again please consider that you need to do some customization in
> the
> return services. As far as I remember returns of such items for which no
> sales associated not possible OOTB.
>
> HTH!
>
>
> Rishi Solanki
> Sr Manager, Enterprise Software Development
> HotWax Systems Pvt. Ltd.
> Direct: [phone]
> http://www.hotwaxsystems.com
> www.hotwax.co
>
> On Tue, Apr 24, 2018 at 12:27 AM, <[hidden email]> wrote:
>
> >
> > Team - I would one go about creating a Return that is NOT tied to a
> > sales order.
> >
> > Use Case would be we only bring over open sales document when launching
> > the ofbiz. Customer calls in and wants to return an item for a sales
> > order that we did not initially bring over to the Ofbiz. How do we go
> > about creating that Return since the original sales order is not in the
> > system
> >
> > Thanks,
> >
> > James
> >
>